<\/p>\n
We will be glad to accept all returns of products directly purchased from us, subject to the following policy and procedure:<\/p>\n
All products must be returned within 30 days of purchase.<\/p>\n
No refund will be made where more than one-third of the product has been used.<\/p>\n
Shipping charges must be paid by the customer.<\/p>\n
All gift and complimentary items sent with the purchase must be returned to receive any refund.<\/p>\n
Products sold as non-refundable cannot be returned.<\/p>\n
<\/p>\n
In any order that includes multiple items of the same<\/span> product, only the 1st item of the same product may be returned. <\/span>The others are non-refundable and cannot be returned.<\/p>\n For example, if the order is for 6 Cleansers and 1 Eye Cream, only 1 Cleanser and 1 Eye Cream are eligible for return. <\/span>The remaining 5 Cleansers are non-refundable and cannot be returned. <\/p>\n <\/p>\n Orders shipped to any international address (outside the US) are non-refundable and cannot be returned.<\/p>\n <\/p>\n A return merchandise authorization (RMA) must be requested by calling 949-287-5699 or by contacting us by email at customercare@dermwave.com. You will be requested to provide us your order number, product to be returned and reason for return.\u2028\u2028 Our customer service team will email you an RMA.<\/p>\n You must ship the items back to us within 2 weeks from the receipt of the return authorization (RMA); using a trackable method. We are not responsible for any lost packages.<\/p>\n The product must be packed in the original packaging and must include any promotional items that may have been included with your order, such as a gifts with purchase, etc.<\/p>\n All returns must be accompanied by a copy of the sales order or invoice and<\/span> our RMA email.<\/p>\n <\/p>\n <\/p>\n Dermwave \u2028\u2028<\/span><\/p>\n All returns are subject to inspection. Any returns sent to us without a return merchandise authorization (RMA) cannot be processed or refunded.<\/p>\n Please allow 2 weeks for the return to be processed. Shipping charges are non-refundable. If you paid with a gift card and credit card, the credit will first be applied to the gift card, and then to your credit card.<\/p>\n Returned products that do not comply with our return policy will not qualify for a refund, and may be returned back to the customer at the customer’s expense or destroyed by us ten days after notification.\u2028\u2028<\/p>\n If you have any questions, please contact our customer service 949-287-5699 or by email at customercare@dermwave.com.<\/strong><\/p>\n For answers to common questions, please see our FAQ Page<\/a>. For Shipping and Subscriptions, Please see our Other Policies<\/a>.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" How we handle returns: We will be glad to accept all returns of products directly purchased from us, subject to the following policy and procedure: All products must be returned…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/dermwave.com\/index.php\/wp-json\/wp\/v2\/pages\/38"}],"collection":[{"href":"https:\/\/dermwave.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dermwave.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dermwave.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dermwave.com\/index.php\/wp-json\/wp\/v2\/comments?post=38"}],"version-history":[{"count":1,"href":"https:\/\/dermwave.com\/index.php\/wp-json\/wp\/v2\/pages\/38\/revisions"}],"predecessor-version":[{"id":70,"href":"https:\/\/dermwave.com\/index.php\/wp-json\/wp\/v2\/pages\/38\/revisions\/70"}],"wp:attachment":[{"href":"https:\/\/dermwave.com\/index.php\/wp-json\/wp\/v2\/media?parent=38"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}International Orders:<\/strong><\/h3>\n
Return Instructions:<\/strong><\/h3>\n
Return Address:<\/strong><\/h3>\n
Attn: Returns Department<\/span>
2620 Walnut Ave, Unit D<\/span>
Tustin, CA 92780<\/span><\/p>\n