How we handle returns:

We will be glad to accept all returns of products directly purchased from us, subject to the following policy and procedure:

All products must be returned within 30 days of purchase.

No refund will be made where more than one-third of the product has been used.

Shipping charges must be paid by the customer.

All gift and complimentary items sent with the purchase must be returned to receive any refund.

Products sold as non-refundable cannot be returned.

 

Buying Several of the Same Item:

In any order that includes multiple items of the same product, only the 1st item of the same product may be returned.  The others are non-refundable and cannot be returned.

For example, if the order is for 6 Cleansers and 1 Eye Cream, only 1 Cleanser and 1 Eye Cream are eligible for return.  The remaining 5 Cleansers are non-refundable and cannot be returned. 

 

International Orders:

Orders shipped to any international address (outside the US) are non-refundable and cannot be returned.

 

Return Instructions:

A return merchandise authorization (RMA) must be requested by calling 949-287-5699 or by contacting us by email at customercare@dermwave.com. You will be requested to provide us your order number, product to be returned and reason for return.

  Our customer service team will email you an RMA.

You must ship the items back to us within 2 weeks from the receipt of the return authorization (RMA); using a trackable method.  We are not responsible for any lost packages.

The product must be packed in the original packaging and must include any promotional items that may have been included with your order, such as a gifts with purchase, etc.

All returns must be accompanied by a copy of the sales order or invoice and our RMA email.

 

Return Address:

Dermwave
Attn: Returns Department
2620 Walnut Ave, Unit D
Tustin, CA 92780





All returns are subject to inspection.  Any returns sent to us without a return merchandise authorization (RMA) cannot be processed or refunded.

Please allow 2 weeks for the return to be processed.  Shipping charges are non-refundable.  If you paid with a gift card and credit card, the credit will first be applied to the gift card, and then to your credit card.

Returned products that do not comply with our return policy will not qualify for a refund, and may be returned back to the customer at the customer’s expense or destroyed by us ten days after notification.



If you have any questions, please contact our customer service 949-287-5699 or by email at customercare@dermwave.com.

For answers to common questions, please see our FAQ Page. For Shipping and Subscriptions, Please see our Other Policies.